Casoola - UK review

Facts, bonuses, withdrawals, experiences and review

UK online casino Casoola
Company name and countryGenesis Global Limited
Support typesLive chat, E-mail
LanguagesEnglish, Finnish, German, Swedish
Game (software) providers Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Gamomat, Elk Studios, Just For The Win, Lightning Box, NextGen Gaming, Oryx Gaming
No deposit bonus / extra spins -
Wagering req. for betting bonus-
First casino deposit bonus 100% £100 + 200 extra spins
Wagering req.40x B
Max bet allowed with bonus18+ Full T&C's Apply. New UK players Only. £10 min. deposit. £5 max. bet using Bonus. 40 x wagering applies. Bonus valid for 14 days. 20 Spins on pre-selected games will be credited instantly + then 20 per day for 9 days. Free Spins valid for 72 hours from credit. Max. Free Spins winnings £100. Skrill + Neteller excluded.
Bonus with an e-wallet deposit No
Mobile casino Yes
Regulated by the following licensesMGA, UKGC
CurrenciesEuro, SEK, GBP
Deposit methods Skrill, Neteller, Visa, Mastercard, Trustly, Paysafecard, Sofort, Boku, Euteller, Ecopayz, Jeton, Paypal, Ecobank, Instadebit, Giropay
Withdrawal methodsSkrill, Neteller, Visa, Mastercard, Trustly, Sofort, Boku, Euteller, Ecopayz, Jeton, Paypal, Ecobank, Instadebit, Giropay
Minimum deposit £10
Our rating4.6 / 5.0


  • Genesis brand
  • Good welcome bonus
  • Fair bonus terms


  • There could be more games


Does the name Casoola rings a bell? Perhaps its name sounds a bit familiar. However, we assure you that it is a unique online casino that was launched this 2020. In case you’re wondering, this casino is not affiliated or related to Casoo and Cadoola.

For Casoola, “it’s not a short circuit. It’s phenomenal…” So, “stay wired” if you want to experience how Genesis Global Limited casinos lure customers into its entertaining platform. Whether you’re into casino, slots, or live casino games, you can rely on Casoola.

About Casoola Casino

If there is one casino where monster wins, it is Casoola! Casoola is one of the operated casinos by Genesis Global Limited. It is incorporated under the laws of Malta with registration number C65325. Of course, the casino holds a license from the Malta Gaming Authority with license number MGA/B2C/314/2015.

For other customers in Europe, the casino is also licensed by the UK Gambling Commission with the license number 000-045235-R-324169-008. Therefore, all games and operations of Casoola Casino are also regulated by the Malta Gaming Authority (Malta casinos) and the UK Gambling Commission. In case you didn’t know yet, this is the first casino that Genesis Global Limited published this 2020.

It is also a sister casino of Pelaa, Kassu, Casino Gods, Casino Joy, Genesis Casino, Casino Cruise, and more. What’s more, this online casino is also accessible in other countries outside the UK like Canada. Therefore, other players who travel outside can still enjoy the casino.

Casino software providers

Casoola offers various games from different game providers which include Microgaming, Play‘n Go, Net Entertainment, iSoftBet, Evolution Gaming, QuickSpin, Red Tiger Gaming, Push Gaming, Gamomat, SkyWind, Yggdrasil Gaming, NYX Gaming Group, Push Gaming, 2 by 2 Gaming, Big Time Gaming, Sky Wind Group, Foxium, Just For The Win, ELK Studios, Lightning Box, NextGen Gaming, and Oryx Gaming.

Game collection

When it comes to the selection of games, all Genesis Global Limited casinos always offer more than 1,300 titles. Whether you are looking for the latest slots or table games, you can always find something that suits your style at Casoola. For those who prefer a casino that can be taken anywhere, anytime, the casino also offers must-try mobile games.

To make it easier for customers to find their preferred types, Casoola divided its games into different categories. Thus, players can browse games by choosing from Hot Games, Slots and Jackpots, Live Casino, Casino Games, and Game Providers. If you can’t remember any game title but you know its creator, you can choose games based on its game provider. You can also jump to the first category if you’re searching for the hottest games.

If these categories are not enough, players can also choose games by choosing from Casoola’s sub-categories. You can click on the All Games, Live Casino, New Games, Popular Games, Jackpots, Video Slots, Classic Slots, and Must Gall Jackpots. There’s also Roulette, Blackjack, and Other Games. So, let’s start with the hottest games which include Vikings Go Berzerk, Book of Dead, Gemix, and Exclusive Blackjack Green Diamond.

Slots & Jackpots include Legacy of Dead, Ramses Book Golden Nights, Royal Seven XXL, Fire Joker, Raging Rex, and Reactoonz. Of course, Jackpots include Holmes and the Stolen Stones, Casino Stud Poker, Dr Fortuno, Jackpot Raiders, and Leprechaun Goes to Hell. Live Casino offers Caribbean Stud Poker, Lightning Roulette, Svensk Roulette, European Roulette, Speed Baccarat, American Roulette, Side Bet City, and Lightning Dice.

Lastly, Casino Games include Dream Catcher, Blackjack MH, Casino Patience, Casino Hold’em, Casino Barbut, Jackpot Poker, Winner’s Scratch, and English Roulette.

Bonus and promotions

Don’t miss out! Check out these bonus offers from Casoola.

Welcome bonus

Who doesn’t want a bonus? Whether you want to admit it or not, getting a bonus right after signing up in a casino is exciting. Even if you have to make a deposit first to claim your welcome bonus, it is still worth it. In the case of Casoola, Genesis Global Limited designed this casino with a 100% match bonus! Aside from getting up to £300 welcome bonus, you can also get 200 Free Spins!

All you have to do is register in Casoola and make your first deposit. So, we recommend taking advantage of this offer especially its Free Spins to increase your chances of winning.

VIP Program

All players want to be treated like a VIP. Even us here at Gambling Bulldog have the same desire to get special treatment for being a loyal casino player. Thus, it’s great to know that Casoola also offers a VIP program just like its sister casinos. This means that players can have a gaming experience that is taken to the next level.

VIP perks include a dedicated account manager, exclusive bonuses and promotions, monthly VIP prize draw, personalized birthday gifts and more.

Deposits and withdrawals

Casoola offers a pretty wide range of payment options which can be paid using Credit/Debit Card, Electronic Voucher, or E-wallet accounts. These payment options include VISA, MasterCard, Maestro, Neteller, Skrill, Trustly, GiroPay, PaysafeCard, Boku, Jeton, EcoPayz, Interac Online, Sofort, iDebit, InstaDebit, EasyEFT, Jeton, PayPal, Zimpler, Bank Wire, Enter Cash, and EcoBanQ.

All payment options of Casoola Casino allow a minimum of £10 withdrawal per transaction and a maximum of £5,000 withdrawal per transaction. However, EcoPayz allows £1,000 only while PaySafe Card allows £200 which is much smaller. Per week, customers can only withdraw £5,500, and £22,000 per month. All transactions are processed in an instant for free to make it more convenient for customers.

All deposits and withdrawals can be done using any of these currencies that Casoola accepts: GBP, EUR, USD, SEK, and CAD. Hence, all transactions with this casino can be done smoothly even for beginners.

Customer support services

Do you need some help? Whenever you have questions, comments, or suggestions regarding the casino’s games and services, feel free to contact Casoola’s customer support. The casino’s customer support should be able to get in touch with you via Live Chat, or Email. With professional agents, rest assured that all customer queries can be addressed as soon as possible within the day.

Pros of Playing at Casoola Casino:

  • Simple and user-friendly website design
  • Flexible payment methods
  • Large withdrawal limits available in different currencies

Cons of Playing at Casoola Casino:

  • Live chat support is not available 24/7
  • Bonus and promotions could use some improvement

Final words

There you have it, everything to know about Casoola that can help you find a reliable casino. It may not be that fancy type of casino but it’s easy to navigate which is what matters more.

License: UKGC

Terms and Conditions apply.

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Casoola | Review and experiences
Average rating:  
 6 reviews
 by Danut

I have big problem with one withdraw with casoola, its more than 10 days I send all papers that ask and same no one don't want to answer, to pay my money, because of this I close the account, can someone please help me what can I do to recive my money back?

Hello,So you have not received any response from them?

 by Faircliffe

Another uppdate....

Casoola still with-holding payment, all details have been verified, 3 weeks later than anticipated.
Now 9 more days after my original post after waiting for account verification, still not received my winnings. Withdrawal has been pending for 4 weeks !!!
I was assured after being questioned on the phone regarding my accont that the management will be processing the payment within 48-72 hours maximum, and guess what still nothing.......ignoring emails, phone lines dont work.
Avoid any genesis casinos !!!!!!

Hi, We are very sorry about your issue. We have contacted the casino to hear them out. Please let us know, if your case gets solved before we hear from them.

 by Faircliffe

Not one of but the worst online casino for withdrawal & verification.
Dont expect for Casoola to stick to the time scales of 48-72 hours maximun for account verification.
On-line chat prompt but not very helpful, they all give the same answers....we understand your frustration and sorry for any inconvenience, your matter has been escalated to the relevant department.......jog on, what happened to customer satisfaction considering we are the ones keeping you going.
Avoid at all costs

Hello, We are very sorry to hear about your experience with them. Has this been solved yet? Are they going to pay or do they keep asking more documents?

 by Mark

If i could i would give it 0, steer clear, still waiting after 3 weeks for my money, undergoing security checks, even though ive sent all the details asked for over a week ago, only information thet havent got is my inside leg measurement!! Same as casino gods, both ran by the same company

Hi Mark, First of all, we are very sorry about your experience. Is the situation still the same? Please let us know, if you are not able to get your cash and we´ll try to help you.-Team

 by Anon

Low RTP & delay tactics on payouts

RTP (return to players) is same on all casinos. The licensed UK casinos can not choose the RTP because the games are not theirs, the game are not on Casoolas servers. Games are provided by game providers (Microgaming, Playtech etc). So the RTP is always around 93-98% and better if you are using a bonus.BUT, yes, one other player told as the same that they use delay tactics and that is a shitty way to handle customers. We are very sorry about that and please DON’T PLAY your money while waiting for the withdrawal.

 by Cas

Might be the best brand from Genesis so far. Amazing looks and good bonuses.

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